ph55 Privacy Policy

1. Who We Are

This Privacy Policy ("Policy") is issued by ph55 ("ph55", "we", "our", "us"), the operator of the online gaming platform accessible at ph55.vu ("Platform"). ph55 acts as the data controller in respect of personal data collected from users ("Player", "User", "you") of the Platform.

This Policy explains how ph55 collects, uses, discloses, stores, and protects your personal data when you access or use the Platform, and describes the rights you hold in relation to your personal data. By registering an account or using the ph55 Platform, you acknowledge that you have read and understood this Policy.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, use Platform features, or contact our support team, ph55 may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number.
• Contact Data: Email address, mobile number, and residential address.
• Verification Data: Copies of government-issued ID, proof of address documents, and source of funds documentation submitted during KYC verification.
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences.
• Financial Data: Bank account details, GCash or PayMaya registered number, transaction history, and deposit and withdrawal records.
• Support Data: Records of communications with our support team, including chat logs and correspondence.

2.2 Data Collected Automatically

When you access the Platform, ph55 automatically collects certain technical and usage data, including:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Pages visited, features used, time and duration of sessions.
• Clickstream data and interaction events within the Platform.
• Cookies and similar tracking technology identifiers (see Section 7).

3. How We Use Your Data

ph55 uses your personal data for the following purposes:

• To create, verify, and manage your ph55 account.
• To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and card payment providers.
• To verify your identity and age in compliance with PAGCOR requirements and applicable anti-money laundering obligations.
• To deliver, operate, and improve the Platform, including personalising game recommendations and promotional offers.
• To detect, prevent, and investigate fraud, cheating, money laundering, and other prohibited conduct.
• To provide customer support and respond to your enquiries.
• To send you transactional communications (account confirmations, deposit/withdrawal notifications, security alerts).
• To send you promotional communications where you have consented or where we have a legitimate interest, subject to your right to opt out at any time.
• To comply with legal and regulatory obligations, including reporting requirements.
• To enforce our Terms and Conditions and other applicable policies.

4. Legal Bases for Processing

ph55 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and ph55, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering, KYC, and regulatory reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, improving our services, and direct marketing to existing customers, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for certain categories of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

ph55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and card processing partners, for the purpose of processing your financial transactions.
• Technology Providers: Cloud hosting, platform infrastructure, identity verification, and fraud detection service providers who process data on our behalf under data processing agreements.
• Game Providers: Software studios whose games are available on ph55, to the extent necessary to deliver game functionality and record game outcomes.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulators where we are required by law to disclose information.
• Professional Advisers: Legal counsel, auditors, and accountants, where necessary for legitimate business purposes.

6. Payment Data

ph55 does not store full payment card numbers, CVV codes, GCash PINs, or PayMaya PINs on its servers. Payment transactions are processed directly through certified payment service providers using tokenisation. ph55 retains only the minimum payment reference data necessary to reconcile transactions, handle disputes, and comply with financial regulations.

All payment data transmitted between you and payment service providers is encrypted in transit. ph55 employs access controls to ensure that financial data is accessible only to authorised personnel with a legitimate need.

7. Cookies & Similar Technologies

7.1 What We Use

ph55 uses cookies, web beacons, pixel tags, and similar technologies on the Platform. These technologies help us operate the Platform securely, remember your preferences, analyse usage patterns, and deliver relevant content.

7.2 Types of Cookies

• Essential Cookies: Required for the Platform to function. These cannot be disabled. They include session management, security tokens, and load balancing cookies.
• Functional Cookies: Remember your preferences such as language settings and game lobby filters. Disabling these may affect Platform functionality.
• Analytics Cookies: Collect anonymised data about how players use the Platform to help us identify improvements. This data is aggregated and does not identify individual users.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content based on your Platform usage history.

7.3 Managing Cookies

You can manage non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may impair the functionality of the ph55 Platform.

8. Data Security

ph55 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit.
• Encryption of sensitive data at rest, including stored passwords (hashed and salted).
• Role-based access controls limiting personnel access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing.
• Two-factor authentication options for player accounts and mandatory for administrative access.
• Incident response procedures for detecting and responding to data breaches.

While ph55 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Data Retention

ph55 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to applicable legal and regulatory retention requirements. Specific retention periods include:

• Account and Identity Data: Retained for five (5) years following account closure, in compliance with anti-money laundering and KYC record-keeping requirements.
• Transaction Records: Retained for five (5) years from the date of the transaction.
• Support Communications: Retained for two (2) years from the date of the communication.
• Marketing Preferences: Retained until you withdraw consent or opt out.

Upon expiry of the applicable retention period, ph55 will securely delete or anonymise your personal data.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ph55:

• Right of Access: You may request a copy of the personal data ph55 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract performance, you may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact ph55 support. Requests will be responded to within the timeframes required by applicable data protection law. ph55 may need to verify your identity before processing a request.

11. International Data Transfers

ph55 may transfer your personal data to service providers and technology partners located outside the Philippines. Where such transfers occur, ph55 ensures that appropriate safeguards are in place to protect your data, including the use of data processing agreements containing standard contractual clauses or other approved transfer mechanisms. By using the ph55 Platform, you acknowledge that your data may be processed in other jurisdictions.

12. Minors

ph55 is strictly intended for users who are 21 years of age or older. ph55 does not knowingly collect or process personal data from minors. If ph55 becomes aware that it has inadvertently collected data from a person under the age of 21, that data will be deleted promptly and the associated account closed. If you believe that a minor has registered on ph55, please contact our support team immediately.

13. Changes to This Privacy Policy

ph55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. Material changes will be communicated to registered players via the email address on file at least seven (7) days before taking effect, where reasonably practicable. The "Last Updated" date at the top of this Policy indicates the most recent revision. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph55's data practices, please contact our Data Privacy team through the live chat support feature available on the Platform 24/7.

Contact email: [email protected]

This Privacy Policy was last reviewed and updated in June 2026.